Question 1

Do I need to have any previous experience to go on a tour?

Accepted Answer

People of all abilities, including complete beginners, are most welcome. In fact most of our guests are beginners but experienced paddlers also enjoy our tours.

Question 2

What level of fitness do I need to participate in the tour?

Accepted Answer

Stand Up Paddle (SUP) requires only a basic level of fitness because you can go as easy or hard as you like. As long as you can take a leisurely walk in the park you are fit enough to come along. And SUP is one of the best and most enjoyable ways to improve your fitness!

Question 3

Do I need to be able to swim to participate in the tour?

Accepted Answer

The river is very calm and sheltered, and our clients are provided with a life jacket and board safety leash. The minimum level of competence is that you are comfortable to be able to float in a swimming pool with a life jacket on.

Question 4

What should I bring on the tour?

Accepted Answer

Water to drink, swimming costume/bathers, towel, hat, suncream, glasses sport strap for prescription glasses & change of clothes.

Question 5

What food is included in the tour?

Accepted Answer

The tour includes a fresh fruit picnic at the end of the paddle, while sitting on the riverbank and enjoying the view.

Question 6

Will I get wet?

Accepted Answer

We certainly hope so! It's all part of the experience but some make it through the tour still dry. If it's a nice warm day your guide will encourage a swim at the halfway point.

Question 7

What if it's windy or raining?

Accepted Answer

The location is very suited to Stand Up Paddle because it's sheltered from the wind. Even on a day when it's very windy at the beach, our river location is still relatively calm and great for paddling. The climate in Margaret River is usually dry and mild to warm during the months that we run the tours, and on the rare occasions when it does rain it tends to be short showers rather than steady rain. Your guide has expert local knowledge of weather and will assess the weather forecast prior to the tour, and if the forecast is for a shower or two and not too cold then the tour will go ahead. If the guide thinks it will be too rainy then the tour will be cancelled and you will have the option to either re-schedule to another day or receive a full refund.

Question 8

I don't have a credit card, can I still book a tour?"

Accepted Answer

Yes, just contact us by email so that we can provide banking details for you to pay with a bank transfer.

Question 9

Can I pay with cash?

Accepted Answer

Our tours are booked by making full payment at the time of booking. This enables us to make sure the tours run smoothly on the day and to make departure more streamlined and comfortable for our guests. So unfortunately we are not able to accept cash payment. Board Hire can be paid for in cash at the time of pickup.

Question 10

I'm on my own, can I book a tour? Are there minimum tour numbers?"

Accepted Answer

Yes, go right ahead, you can book a tour for just one person. Our tours have a minumum number of 2 persons so if at least one other person has booked a tour for that day no problem. If it turns out that we haven't met our minimum tour numbers for that particular day we will contact you one or two days before to give you the option to transfer to a different day or cancel for a full refund.

Question 11

What happens if I need to change the date of the tour?

Accepted Answer

If we receive more than 14 days notice, you can re-book your tour to another day, subject to availabilty. With less than 14 days notice the cancellation policy applies (see below).

Question 12

What happens if I need to cancel the tour?

Accepted Answer

To enable us to run a competitive business and offer great tours for you, our Cancellation Policy is: Less than 3 days notice of tour cancellation no refund is payable. 100% charge. Between 3-7 days notice of tour cancellation 50% of tour fee is refunded. Between 7-14 days notice of tour cancellation 70% of tour fee is refunded. More than 14 days notice of tour cancellation 100% is refunded.

Question 13

Are there toilet facilities on the SUP tours?

Accepted Answer

There is an authentic Aussie Thunderbox (composting drop toilet) at the Blackwood River National Park where we paddle. There are toilet faclilities at the wineries for the SIP & SUP Tours.

Question 14

How do you manage safety on the tour?

Accepted Answer

Each of our tours has a safety and risk management plan in place. All guests in the group are required to remain in sight of the guide during the paddling part of the tour. Your guide has a valid Senior First Aid Certificate and carries a Personal Locator Beacon (PLB) in areas where there is no mobile phone coverage.

Question 15

What equipment will be provided on the tour?

Accepted Answer

A high quality, stable Stand Up Paddle board, adjustable length paddle and board safety leash are provided. You are welcome to wear an Australian Safety Standard approved lifejacket, just ask for it when we are getting ready to paddle.

Question 16

What about sun protection?

Accepted Answer

Sun safety is a priority. Bring your own suncream, hat and lycra rash top or t-shirt for sun protection. Don't worry if you forget your suncream, we also have some available.

Question 17

Are children welcome?

Accepted Answer

Yes we love to see families enjoying the outdoor adventures together and children are often the fastest learners of Stand Up Paddle. Watch out, they sometimes like to push their parents in the water! Children 8 years and over are welcome.

Question 18

What age does the child pricing policy apply to on the National Park River Tour?

Accepted Answer

Ages 8 to 15 years inclusive. Adult pricing applies to people 16 years and over. We also have family friendly pricing packages available.

Question 19

I have physical or intellectual special needs, can you cater for me?"

Accepted Answer

We think it's important for anyone to be able to enjoy the outdoors and in the past have provided lessons/tours to guests with special needs. Let us know your needs, and if we think that we can cater for you safely and provide an enjoyable experience then we welcome the opportunity.

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